Archive for August, 2010
Digitech Solutions, LLC. is an authorized Altigen reseller!
Posted by Jacob in Uncategorized on August 19, 2010
We are proud to announce that Digitech Solutions, LLC. is authorized to sell and service Altigen IP PBX systems! We are excited to start servicing and selling Altigen’s state wide! If you have an Altigen and need assistance please don’t hesitate to give us a call! If you are interested in a new Altigen for your business let one of our experienced reps help you create the system that is right for you!
Digitech Solutions, LLC.
808-699-3811
www.digitechsolutionsllc.com
Mahalo to all our customers!
AltiWare 6.5 Update1 QuickFix [6.5.1.513]
Posted by Jacob in Uncategorized on August 19, 2010
This update can ONLY be applied to 6.5 Update1 Server. (Version >=6.5.1.406)
IP Phone Firmware:
* IP phone firmware MUST be in 2×92 or above.
[ENHANCEMENTS]
* Support Polycom IP Phone
* Support MaxMobile for Blackberry
* Support Paetec SIP Trunk
* Support MaxCommunicator and MaxAgent localization
* Support ASR for Fiserv
Fixes include in this update
[6.5.1.513]
SCR Case Subject
===== ===== ========
29949 79941 MaxAgent tabs missing
30366 81051 When switching MOH file, no music plays until reboot
30593 —– IP phone status display doesn’t work at MaxAdmin after Detach/Attach a
local gateway
30796 —– The History call log shows incorrect date when AltiServ system and client
system are in different date and use the Time Zone is same.
31175 83229 Loaded MaxCommunicator on the client system and now gets and error when
launching Internet Explorer. error, “ADX Loader popup error, ‘the wait
operation timed out’. This is caused by SmartTag.
31189 83477 Debug error when editing speed dials in MaxCommunicator
31192 —– MaxOutlook with IPTalk doesn’t work in Window 7 due to firewall setting
31226 83597 error when trying to remove VM from a WG Queue.
31236 —– Fail to update the read me in QuickFix
31239 —– (MaxCommunicator IPTalk) Cannot make a outgoing call after rejecting a
incoming call.
31270 —– Gphone Service crashes
31273 —– All IP phone failed and Debug assert dialog show for SIPSP
31275 —– MaxCommunicator (IPTalk) fails when you conference an outside number.
31285 —– SmartTag fails to work after autoupgrading MaxCommunicator/MaxAgent
31286 83804 MaxAgent won’t stay as lower toolbar
31290 83824 Monitored extensions disappear after 6.5.1.406 to 6.5.1.512 upgrade
31293 —– When check the TritonIP12PT board Board configuration found the
“Interface Call Error! ” after click the Advanced… button
31295 —– MaxCommunicator LED stays red when you dial an invalid extension number.
31299 83874 Failed to Answering/handling multiple calls in IPTalk
31301 83892 Typos in Max clients DND_OFF,DND_ON, and button
31305 83865 Server unexpectedly switched over to secondary system
31309 83720 Drop calls on system to system blind transfer
31314 —– SPServ ALP disconnect, IP Phone can’t reconnect and no response
31321 83864 Not all phones in paging group# 19500 are paging
31326 83851 Failed to record a Supervisor Listen-In Call from IP phone programming
button
[6.5.1.512]
SCR Case Subject
===== ===== ========
30026 79782 MaxSupervisor fails to export WG stats
30364 81085 Smart tags pop up error on HTTPS pages
30604 —– The status of workgroup member on MaxAgent will not update automatically
30775 —– Fax does not work
30798 —– IPTALK crashed on two workstations: one running Vista 32-bit OS, the
other running Windows 7 64-bit OS.
30835 82410 maxagent history is showing call history of another extension
30860 81899 Read config hangs in earlier versions of 6.5 Update1
30863 82444 SmartTag is not working on some web pages.
30867 82409 transferred calls to wg go to VM instead of RNA/Logout handling
30909 82185 Visual C++ Debug assertion failed error. Admin showed a Debug error and
phones became unresponsive.
30929 82683 In MaxOutLook there is a 5 second delay when using Stop and Rewind keys
when listening to VM messages.
30959 82753 Remote extensions show as “local” in AltiConsole
30960 82771 Conference members have no way communication after the mute button is
pressed using MaxCommunicator in another MeetMe conference.
30962 81536 wrong caller ID from anonymous caller
30974 —– SmartTag feature is not working with Dynamic HTML pages.
30988 —– Should not increase Meet Me Conference resource when using MAXAgent to
unmute its members.
31008 82730 No AA prompts are heard on 154 MHz PRI Board after reset board
31012 82629 Inbound calls to IP Phones show caller ID on maxcommunicator but not on
phone until call is answered.
31013 —– Try to register several third party IP extensions and it caused Altiserv
to crash.
31046 —– Fail to register IP extension if SIP trunk can not connect to SIP
provider.
31051 —– Cannot Listen, Barge-In, or Coach a call over VOIP to a Mobile agent.
31058 82037 Newly configured exts can’t use MeetMe in MaxCommunicator
31059 —– Microsoft Visual C++ Debug Library : Debug Assertion Failed!
(C:\AltiServ\Exe\altiserv.exe) File: c:\program files\microsoft visual
studio 8\vc\include\list Line: 236
31068 82679 “MaxAgent has encountered an error and needs to close.”
31077 83124 All MaxBoards fail board test in 6.5 Update1
31081 83141 MaxAgent crashes when trying to login
31083 —– IP Phones will not connect to Altiserv after updating to 6.5 update1
from 6.5.0.122x
31085 83120 Trunk hang on seizing outside line when using 7 digits in OCR
31095 —– First AA of Altiserv never be selected when using MAXAgent.
31097 —– When upgrading from 6.0.2.700 to 6.5.1.406, the installation of
6.5.1.406 didn’t overwrite the DSP binary files of 6.0.2.700
31102 83190 Caller position and expected time in queue was position 99 and 99
minutes when using Advanced Queue setting (AQM)
31119 —– Debug error was found when click the “are you sure to disconnect all
AltiAdmins” –“Yes” button in Extension Checker tool
31126 83243 MaxAdmin Export config does not support escape special values for
extension name
31137 82976 Intermittently transfers fail in MaxClient. The user is presented with
the question of “do you want to transfer this call”, and clicking on it
does nothing
31138 82681 Transfer window disappears in MaxCommunicator
31140 83280 Auto Answer not functioning properly
31143 —– (Windows 7) Each time a connect MaxCommunicator it tell me AltigenJLib
does not match.
31154 —– Windows blue screen when using USB system key at 64-bit Windows 2008 and
run load overnight
31156 —– (Windows 2008 32bit) When you run load on SoftSwitch/HMCP server the
server will reboot around 3AM
31157 83268 picking up call from line park shows up in redial and call log
31158 83262 MaxAgent auto answer not working
31162 82958 system unresponsive, unable to make or receive calls.
31164 83336 Change “Maximum of 10 Numbers” to “Up to 10 DNIS entries” in MaxMobile
DNIS configuration
31174 83383 Debug error for spserv.exe.
31176 83386 Inconsistent behavior from 6.0 to 6.5 MaxAgent Queue alert.
31183 83464 MaxCall does not send correct Transmitted CID
31187 82733 Mobile Extension fails to login
31190 83408 The conversation between the last 2 parties after a conference call is
not being recorded.
31197 83404 Netfilter error each time they start MaxCommunicator
[6.5.1.511]
SCR Case Subject
===== ===== ========
28926 —– In Agent Veiw of Maxsupervisor, Logout reason have not display Reason
content.
30174 77150 MaxCommunicator loses connection to server on even brief loss of
network
30696 —– Unable to transfer or conference outside number after called a remote
extension
30900 —– Cross talk on Mobile Extension
30958 82735 AltiConsole is not releasing licenses.
30959 82753 All extensions show as “local” in AltiConsole
30964 82761 MAXAgent for OCS does not keep monitor list
30976 82785 MAXAdmin hangs if more than 100 remote extensions is configured
31001 82637 Transfer to a extension in DND gives message that is confusing to
customers
[6.5.1.510]
SCR Case Subject
===== ===== ========
27028 70317 Adv Call Router not routing calls properly.
28300 74364 Allow hidden registry key to force TCP for RTM data (MaxSupervisor)
28301 74365 Allow hidden registry key to force TCP for RTM data (MaxAgent)
29319 77605 Intermittently, Workgroups show as (Non-Business hours) even though
this is a 24 x 7 shop.
29890 79841 VM& SP log dump slows down system
30141 79823 MaxSupervisor does not update stats
30215 79812 Losing audio on mobile ext when receive a call to a mobile extension
during a conference.
30218 80591 Should not ask Account Codes for local calls
30239 80439 Issues forwarding messages from VM box to VM box
30240 80767 Extension # sent as caller id when calling out from voice mail on PRI
30254 80830 Ext A is transferring a call to Ext B. If Ext C calls Ext A, Ext A
will hear silence
30291 80891 After upgrade to 6.5, customer no longer get notification about mixed
media messaging
30297 80156 Hopoff calls are not retaining original outbound CID
30339 80478 IP Phones don’t stop ringing on RNA
30369 80859 AltiReport 3201 DNIS summary gives inconsistent results
30379 80936 intermittently outbound calls on partial PRI fail
30380 80963 Internal CDR Internal.mdb fails to compact
30413 81066 Debug errors when accessing the voicemail tab and when trying to
delete a voicemail at MaxCommunicator
30422 81232 Newly installed 6.5 HPBX server, when click on License in HPBX Admin,
Services crash.
30423 80786 ACT! plugin failed on Act! 2009
30446 81123 AltiAdmin crash
30457 81250 IPTalk License Leak
30463 —– Meet Me conference doesn’t work properly when it is interrupted by
single call waiting.
30468 81149 Installation of ELS with SQL2008
30475 81309 Issues answering mobile extension calls
30477 81416 Inability to restrict client session licenses in feature profile
30482 81382 Agent can see that their call is being monitored.
30494 81435 Dialing “###” from MaxAgent or MaxCommunicator is no longer allowed.
30502 81445 Screen Pops do not work from Goldmine
30510 81493 Outbound calls on PRI intermittently give silence when it should
return busy
30514 81495 IP Talk functioning incorrectly after upgrading from 5.2 to 6.5
30533 —– When logging out of MaxCall and back in, you have to re-record your
message otherwise when used the server does not play the recorded
message, and drops the call
30535 81456 MaxAgent closes during calls
30536 81479 system locks up
30537 81374 MaxCommunicator fails to Synchronize with Outlook when 3rd party
FileSite add-in is installed
30589 81817 VM distribution lists do not show up in MaxCommunicatior when
forwarding a Voicemail
30592 81840 Incorrect duration stats when CDR Search is showing call info for one
call shows 00:(null)
30594 81737 System generated a debug error and phones went down
30610 81862 MaxAdmin shows incorrect data in Line Port / PC port fields in
MaxAdmin/IP Phone configuration window.
30611 81696 Call to mobile ext drops when callee dials digit to accept call
30613 81780 Search By First Name, then type in last name and the directory listing
disappears at MaxCommunicaor and MaxAgent
30629 81636 Failed to run Workgroup Statistic report in CDR Search
30660 —– Altiserv.exe crash due to extension deletion
30665 81759 Handsfree Mode not working in same manner as previous versions
30684 —– MaxAgent and MaxCommunicator fail to autoupgrade on Windows 7 systems.
30686 —– Garbbled voice in forwarded message
30709 82010 The size of toolbar in MaxOutlook is wrong
30712 81773 Failed to install External Logger Service on Windows 2008 and unable
to see CDR database in the drop down box of ELS program.
30725 82096 #32 does not work from all phones.
30732 82115 Inbound calls on PRI with Caller ID of ‘o’ has not talk path.
30743 —– WG VM does not show on MaxAgent
30746 81053 IP phones all went off, admin app hung.
30759 —– An error windows will pop up when select the top or bottom view from
MaxAgent Arrange window, and the MaxAgent is not belonging any WG
30762 82078 no ring back on hopoff calls.
30766 82183 MaxAgent app freezing up
30778 82114 “Cannot answer this call. Please use phone set to pick up call” IPTalk
30784 —– MaxSupervisor can not running after no select the WG to login it
30807 —– Extension A calls IP Phone B, and B doesn’t answer the call. A will
enter B’s “Busy Call Handling” instead of “RNA call handling”
30816 82118 MaxAgent and MaxCommunicator causes cpu usage to go to 100% when Call
History has more then 10000 entries
30824 82389 assigned Calling Number in SIP trunk profile not saved
30837 82411 Favorites section does not show BLF in iPhone
30838 82418 One way audio on transferred call.
30841 81873 Transfer to VM fails across VoIP domain in one direction
30860 81899 Read config hangs in earlier versions of 6.5 Update1
30867 82409 transferred calls to wg go to VM instead of RNA/Logout handling
30870 82127 Some calls incorrectly showing as “overflow/redirected” in CDR
30909 82185 Visual C++ Debug assertion failed error. Admin showed a Debug error
and phones became unresponsive.
30917 82617 #29+WGNum picks up any call ringing to any member of the WG.
30926 —– Failed to transfer call or conference after play file on the call.
30927 82672 HPBX MaxAdmin crashes when click on “System key not found or invalid”
30944 82746 Call log overwites Redial data at IP phone
30949 82657 Register on-line failed when running Windows 2008