Recently we upgraded to SmarterMail 9 Enterprise. Immediatly after the upgrade all of our SmarterSync Clients stopped working. I had read the release notes for SmarterMail 9 and didn’t remember seeing anything about SmarterMail Sync Client going away. To my suprise they canned SmarterMail sync. But don’t fear we have a new program. SNYC ML Client from Funambol. Honestly it works way better than Smartersync Client.

I have put together some instructions on how to setup Outlook to Sync with Funambol SyncML. Check them out here.

Have you noticed that after updating your Mac printing on your Xerox stops working? You’re not the only one. The new Mac update breaks network printing. When you send a print you will see your printer go to pause and hold the print job. Deleting the printer and re-adding does not work. Here is the fix!

The files that need to be downgraded back to 10.6.6 are in the following folder.

/usr/libexec/cups/backend

The files to replace are as follows.

socket

dnssd

lpd

ipp

I recommend you back these files up before replacing them. I have called mine “ipp copy” etc so you don’t accidently overwrite the files prior to backing up.

I have upload the files from 10.6.6 if you need them.backend

If this helped you out please let us know.

Hopefully Apple doesn’t continue to make mistakes like this.

Thanks to Stacy Sur at Hawaii Housing and Finance for the great research and assistance.

Cloud computing has been a major buzz now that Apple has released its iCloud.  So I figured I would write about it to explain cloud computing in simple terms.

Cloud Computing is nothing new. Not by a long shot. Digitech has been providing cloud services in Hawaii for the last 3 years.

So what is it? How does it work?

Cloud computing is simply housing your information remotely on a cloud service providers infrastructure. Essentially it’s the same if you had an office with a couple servers in the back room, with a couple differences. Here is a great example of why cloud computing is popular.

Customer “John” Would like his staff of 5 people to use QuickBooks, Share Files and Work on the same files with ease. John’s 5 employees travel interisland all the time and constantly need to access QuickBooks and files.

If John had traditional servers in his office the cost might look like this.

$4,000 for the Server.
$500 for the VPN firewall
$200 for the battery backup.
$700 for Windows Server.
$300 for Terminal Server.
$2,000 for tape backup.
$2,000 for IT nerd to setup everything.
$50 month power. (Servers use about 600 Watts)
$150 for that upgraded internet with the high upload speed and Static IP.

Total Cost to get John’s server going?

$9900!

Poor John still has to deal with Air Conditioning for the server, Power problems, Manual Backups, Security and Maintenance. So cost of ownership over 3 years will probably look more like $12,000.

But don’t worry, John is a genius. He calls Digitech Solutions and says. I need a Virtual Server that can handle 5 people concurrently from anywhere in the world.

John gets a server from Digitech for $150/month. What does John get for $150 a month?

Automated Backups with a 7 year retention policy.
99.9% Uptime.
No Maintenance.
No IT guy.
No Servers in his Office.
Access from anywhere in the world.
Strong security.
Unlimited Growth.
Unlimited Hard Drive Space.
Super Fast connections.
Dedicated IP addresses.
No Headache.

John’s cost over 3 years. $5,400 Initial money out of pocket for John? $150.

You might be asking how we make money right?

We use technology that allows us to utilize our servers to their maximum potential.  We built  strong systems so that “John” would not have to. We took the tech out of the equation. We deliver ready to roll systems for affordable prices. We do all the maintenance, monitoring, backups and security for you.

Cloud computer is big in the media right now because companies are doing it on a grand scale. Apple’s new datacenter in NC is 1 Billion dollars. Overtime we believe that servers in customers offices will be a thing of the past. As the internet gets more stable and faster you will see a push to move all equipment offsite.

Virtualize your company today! Say goodbye to your IT guy and downtime.

Cloud computing in Hawaii with Digitech Solutions, LLC.

808-699-3811

2008R2 Server Group Policy does not map drives to Windows XP. To fix this you need to load KB943729. This will allow XP to map the drives via the 2008 R2 GPO. This is an Optional Windows Update for XP. OPTIONAL???!!?! WTH????? Are you guys crazy? Make this manditory.

Well, they got whacked and all our credit cards could be comprimised. I guess next time I will buy those reload cards at 7 11. Good Job Sony, you’re idiots.

PlayStation(R)Network

===================================

Valued PlayStation(R)Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by rebuilding our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information

for those who wish to consider it:   

- U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit www.annualcreditreport.com or call toll-free (877) 322-8228.

- We have also provided names and contact information for the three major U.S.

credit bureaus below.  At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity.  As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below:

Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013

Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241

TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

- You may wish to visit the website of the U.S. Federal Trade Commission at www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone

(877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202;

telephone: (888) 743-0023; or www.oag.state.md.us.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information.

Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Sincerely,

Sony Computer Entertainment and Sony Network Entertainment

 

There is a new update released for Altigen’s running 6.5 Update 1. WE HIGHLY RECOMMEND THIS UPDATE. If you have SIP ports open to the public this update is a MUST. We have already been hit on multiple phone systems. It’s very difficult to access the systems remotely as the processor hits 100% and stays there. Please contact us if you have questions.

          AltiWare 6.5 Update1 QuickFix [6.5.1.522]
               ===========================================
                               JAN 2011

Note! Please read this document carefully before you apply the fix.

This update can ONLY be applied to 6.5 Update1 Server. (Version >=6.5.1.406)

IP Phone Firmware:
* IP phone firmware MUST be in 2×95 or above.

[ENHANCEMENTS]

* Support Polycom IP Phone
* Support MaxMobile for Blackberry
* Support Paetec SIP Trunk
* Support MaxCommunicator and MaxAgent localization
* Support ASR for Fiserv
* Add DoS attack protection
* Support roaming profile for MaxSupervisor
* Add a registry to disable extension dialing at the first level of auto attendant

Fixes include in this update

[6.5.1.522]

SCR Case Subject
32435 —– Duplicate records are logged for calls reentered into SuperQ
32429 86908 Select-n-dial compatibility with Lync/OCS clients
32422 86827 Admin prompts that hardware has changed and not registered
32414 86780 Voice Mail shows up late
32409 86767 Customer’s are unable to run reports for 2011 in AltiReport
32205 —– Unable to login IP phone or IPTalk if #26 and #27 is disabled at
                Feature Profile
32040 —– The boards IDs are different between primary and secondary system
                and cause all boards disappear at secondary system.

I got an email today. Watch out for anything like this. This is a VIRUS. Do NOT open.

United Parcel Service notification #03072

We are pleased to annouce that Digitech Solutions, LLC. is now an Certified Authorized TalkSwitch Partner. We want to make sure that Digitech is the leader in TalkSwitch products state wide. What does Digitech Solutions being a Certified TalkSwitch Partner mean for you?

TalkSwitch Certification

Certified TalkSwitch partners receive priority technical support, priority leads and the right to identify themselves with the TalkSwitch Certified Partner logo.

We are proud to announce that Digitech Solutions, LLC. is authorized to sell and service Altigen IP PBX systems! We are excited to start servicing and selling Altigen’s state wide! If you have an Altigen and need assistance please don’t hesitate to give us a call! If you are interested in a new Altigen for your business let one of our experienced reps help you create the system that is right for you!

Digitech Solutions, LLC.
808-699-3811
www.digitechsolutionsllc.com

Mahalo to all our customers!

This update can ONLY be applied to 6.5 Update1 Server. (Version >=6.5.1.406)

IP Phone Firmware:

* IP phone firmware MUST be in 2×92 or above.

[ENHANCEMENTS]

* Support Polycom IP Phone

* Support MaxMobile for Blackberry

* Support Paetec SIP Trunk

* Support MaxCommunicator and MaxAgent localization

* Support ASR for Fiserv

Fixes include in this update

[6.5.1.513]

SCR Case Subject

===== ===== ========

29949 79941 MaxAgent tabs missing

30366 81051 When switching MOH file, no music plays until reboot

30593 —– IP phone status display doesn’t work at MaxAdmin after Detach/Attach a

local gateway

30796 —– The History call log shows incorrect date when AltiServ system and client

system are in different date and use the Time Zone is same.

31175 83229 Loaded MaxCommunicator on the client system and now gets and error when

launching Internet Explorer. error, “ADX Loader popup error, ‘the wait

operation timed out’. This is caused by SmartTag.

31189 83477 Debug error when editing speed dials in MaxCommunicator

31192 —– MaxOutlook with IPTalk doesn’t work in Window 7 due to firewall setting

31226 83597 error when trying to remove VM from a WG Queue.

31236 —– Fail to update the read me in QuickFix

31239 —– (MaxCommunicator IPTalk) Cannot make a outgoing call after rejecting a

incoming call.

31270 —– Gphone Service crashes

31273 —– All IP phone failed and Debug assert dialog show for SIPSP

31275 —– MaxCommunicator (IPTalk) fails when you conference an outside number.

31285 —– SmartTag fails to work after autoupgrading MaxCommunicator/MaxAgent

31286 83804 MaxAgent won’t stay as lower toolbar

31290 83824 Monitored extensions disappear after 6.5.1.406 to 6.5.1.512 upgrade

31293 —– When check the TritonIP12PT board Board configuration found the

“Interface Call Error! ” after click the Advanced… button

31295 —– MaxCommunicator LED stays red when you dial an invalid extension number.

31299 83874 Failed to Answering/handling multiple calls in IPTalk

31301 83892 Typos in Max clients DND_OFF,DND_ON, and button

31305 83865 Server unexpectedly switched over to secondary system

31309 83720 Drop calls on system to system blind transfer

31314 —– SPServ ALP disconnect, IP Phone can’t reconnect and no response

31321 83864 Not all phones in paging group# 19500 are paging

31326 83851 Failed to record a Supervisor Listen-In Call from IP phone programming

button

[6.5.1.512]

SCR Case Subject

===== ===== ========

30026 79782 MaxSupervisor fails to export WG stats

30364 81085 Smart tags pop up error on HTTPS pages

30604 —– The status of workgroup member on MaxAgent will not update automatically

30775 —– Fax does not work

30798 —– IPTALK crashed on two workstations: one running Vista 32-bit OS, the

other running Windows 7 64-bit OS.

30835 82410 maxagent history is showing call history of another extension

30860 81899 Read config hangs in earlier versions of 6.5 Update1

30863 82444 SmartTag is not working on some web pages.

30867 82409 transferred calls to wg go to VM instead of RNA/Logout handling

30909 82185 Visual C++ Debug assertion failed error. Admin showed a Debug error and

phones became unresponsive.

30929 82683 In MaxOutLook there is a 5 second delay when using Stop and Rewind keys

when listening to VM messages.

30959 82753 Remote extensions show as “local” in AltiConsole

30960 82771 Conference members have no way communication after the mute button is

pressed using MaxCommunicator in another MeetMe conference.

30962 81536 wrong caller ID from anonymous caller

30974 —– SmartTag feature is not working with Dynamic HTML pages.

30988 —– Should not increase Meet Me Conference resource when using MAXAgent to

unmute its members.

31008 82730 No AA prompts are heard on 154 MHz PRI Board after reset board

31012 82629 Inbound calls to IP Phones show caller ID on maxcommunicator but not on

phone until call is answered.

31013 —– Try to register several third party IP extensions and it caused Altiserv

to crash.

31046 —– Fail to register IP extension if SIP trunk can not connect to SIP

provider.

31051 —– Cannot Listen, Barge-In, or Coach a call over VOIP to a Mobile agent.

31058 82037 Newly configured exts can’t use MeetMe in MaxCommunicator

31059 —– Microsoft Visual C++ Debug Library : Debug Assertion Failed!

(C:\AltiServ\Exe\altiserv.exe) File: c:\program files\microsoft visual

studio 8\vc\include\list Line: 236

31068 82679 “MaxAgent has encountered an error and needs to close.”

31077 83124 All MaxBoards fail board test in 6.5 Update1

31081 83141 MaxAgent crashes when trying to login

31083 —– IP Phones will not connect to Altiserv after updating to 6.5 update1

from 6.5.0.122x

31085 83120 Trunk hang on seizing outside line when using 7 digits in OCR

31095 —– First AA of Altiserv never be selected when using MAXAgent.

31097 —– When upgrading from 6.0.2.700 to 6.5.1.406, the installation of

6.5.1.406 didn’t overwrite the DSP binary files of 6.0.2.700

31102 83190 Caller position and expected time in queue was position 99 and 99

minutes when using Advanced Queue setting (AQM)

31119 —– Debug error was found when click the “are you sure to disconnect all

AltiAdmins” –”Yes” button in Extension Checker tool

31126 83243 MaxAdmin Export config does not support escape special values for

extension name

31137 82976 Intermittently transfers fail in MaxClient. The user is presented with

the question of “do you want to transfer this call”, and clicking on it

does nothing

31138 82681 Transfer window disappears in MaxCommunicator

31140 83280 Auto Answer not functioning properly

31143 —– (Windows 7) Each time a connect MaxCommunicator it tell me AltigenJLib

does not match.

31154 —– Windows blue screen when using USB system key at 64-bit Windows 2008 and

run load overnight

31156 —– (Windows 2008 32bit) When you run load on SoftSwitch/HMCP server the

server will reboot around 3AM

31157 83268 picking up call from line park shows up in redial and call log

31158 83262 MaxAgent auto answer not working

31162 82958 system unresponsive, unable to make or receive calls.

31164 83336 Change “Maximum of 10 Numbers” to “Up to 10 DNIS entries” in MaxMobile

DNIS configuration

31174 83383 Debug error for spserv.exe.

31176 83386 Inconsistent behavior from 6.0 to 6.5 MaxAgent Queue alert.

31183 83464 MaxCall does not send correct Transmitted CID

31187 82733 Mobile Extension fails to login

31190 83408 The conversation between the last 2 parties after a conference call is

not being recorded.

31197 83404 Netfilter error each time they start MaxCommunicator

[6.5.1.511]

SCR Case Subject

===== ===== ========

28926 —– In Agent Veiw of Maxsupervisor, Logout reason have not display Reason

content.

30174 77150 MaxCommunicator loses connection to server on even brief loss of

network

30696 —– Unable to transfer or conference outside number after called a remote

extension

30900 —– Cross talk on Mobile Extension

30958 82735 AltiConsole is not releasing licenses.

30959 82753 All extensions show as “local” in AltiConsole

30964 82761 MAXAgent for OCS does not keep monitor list

30976 82785 MAXAdmin hangs if more than 100 remote extensions is configured

31001 82637 Transfer to a extension in DND gives message that is confusing to

customers

[6.5.1.510]

SCR Case Subject

===== ===== ========

27028 70317 Adv Call Router not routing calls properly.

28300 74364 Allow hidden registry key to force TCP for RTM data (MaxSupervisor)

28301 74365 Allow hidden registry key to force TCP for RTM data (MaxAgent)

29319 77605 Intermittently, Workgroups show as (Non-Business hours) even though

this is a 24 x 7 shop.

29890 79841 VM& SP log dump slows down system

30141 79823 MaxSupervisor does not update stats

30215 79812 Losing audio on mobile ext when receive a call to a mobile extension

during a conference.

30218 80591 Should not ask Account Codes for local calls

30239 80439 Issues forwarding messages from VM box to VM box

30240 80767 Extension # sent as caller id when calling out from voice mail on PRI

30254 80830 Ext A is transferring a call to Ext B. If Ext C calls Ext A, Ext A

will hear silence

30291 80891 After upgrade to 6.5, customer no longer get notification about mixed

media messaging

30297 80156 Hopoff calls are not retaining original outbound CID

30339 80478 IP Phones don’t stop ringing on RNA

30369 80859 AltiReport 3201 DNIS summary gives inconsistent results

30379 80936 intermittently outbound calls on partial PRI fail

30380 80963 Internal CDR Internal.mdb fails to compact

30413 81066 Debug errors when accessing the voicemail tab and when trying to

delete a voicemail at MaxCommunicator

30422 81232 Newly installed 6.5 HPBX server, when click on License in HPBX Admin,

Services crash.

30423 80786 ACT! plugin failed on Act! 2009

30446 81123 AltiAdmin crash

30457 81250 IPTalk License Leak

30463 —– Meet Me conference doesn’t work properly when it is interrupted by

single call waiting.

30468 81149 Installation of ELS with SQL2008

30475 81309 Issues answering mobile extension calls

30477 81416 Inability to restrict client session licenses in feature profile

30482 81382 Agent can see that their call is being monitored.

30494 81435 Dialing “###” from MaxAgent or MaxCommunicator is no longer allowed.

30502 81445 Screen Pops do not work from Goldmine

30510 81493 Outbound calls on PRI intermittently give silence when it should

return busy

30514 81495 IP Talk functioning incorrectly after upgrading from 5.2 to 6.5

30533 —– When logging out of MaxCall and back in, you have to re-record your

message otherwise when used the server does not play the recorded

message, and drops the call

30535 81456 MaxAgent closes during calls

30536 81479 system locks up

30537 81374 MaxCommunicator fails to Synchronize with Outlook when 3rd party

FileSite add-in is installed

30589 81817 VM distribution lists do not show up in MaxCommunicatior when

forwarding a Voicemail

30592 81840 Incorrect duration stats when CDR Search is showing call info for one

call shows 00:(null)

30594 81737 System generated a debug error and phones went down

30610 81862 MaxAdmin shows incorrect data in Line Port / PC port fields in

MaxAdmin/IP Phone configuration window.

30611 81696 Call to mobile ext drops when callee dials digit to accept call

30613 81780 Search By First Name, then type in last name and the directory listing

disappears at MaxCommunicaor and MaxAgent

30629 81636 Failed to run Workgroup Statistic report in CDR Search

30660 —– Altiserv.exe crash due to extension deletion

30665 81759 Handsfree Mode not working in same manner as previous versions

30684 —– MaxAgent and MaxCommunicator fail to autoupgrade on Windows 7 systems.

30686 —– Garbbled voice in forwarded message

30709 82010 The size of toolbar in MaxOutlook is wrong

30712 81773 Failed to install External Logger Service on Windows 2008 and unable

to see CDR database in the drop down box of ELS program.

30725 82096 #32 does not work from all phones.

30732 82115 Inbound calls on PRI with Caller ID of ‘o’ has not talk path.

30743 —– WG VM does not show on MaxAgent

30746 81053 IP phones all went off, admin app hung.

30759 —– An error windows will pop up when select the top or bottom view from

MaxAgent Arrange window, and the MaxAgent is not belonging any WG

30762 82078 no ring back on hopoff calls.

30766 82183 MaxAgent app freezing up

30778 82114 “Cannot answer this call. Please use phone set to pick up call” IPTalk

30784 —– MaxSupervisor can not running after no select the WG to login it

30807 —– Extension A calls IP Phone B, and B doesn’t answer the call. A will

enter B’s “Busy Call Handling” instead of “RNA call handling”

30816 82118 MaxAgent and MaxCommunicator causes cpu usage to go to 100% when Call

History has more then 10000 entries

30824 82389 assigned Calling Number in SIP trunk profile not saved

30837 82411 Favorites section does not show BLF in iPhone

30838 82418 One way audio on transferred call.

30841 81873 Transfer to VM fails across VoIP domain in one direction

30860 81899 Read config hangs in earlier versions of 6.5 Update1

30867 82409 transferred calls to wg go to VM instead of RNA/Logout handling

30870 82127 Some calls incorrectly showing as “overflow/redirected” in CDR

30909 82185 Visual C++ Debug assertion failed error. Admin showed a Debug error

and phones became unresponsive.

30917 82617 #29+WGNum picks up any call ringing to any member of the WG.

30926 —– Failed to transfer call or conference after play file on the call.

30927 82672 HPBX MaxAdmin crashes when click on “System key not found or invalid”

30944 82746 Call log overwites Redial data at IP phone

30949 82657 Register on-line failed when running Windows 2008